Cancellation & Refunds
Cancellation and refunds
Last updated: September 2026
Because lounge access is arranged for a specific trip, payments begin booking work straight away. These terms explain when a cancellation or refund may be available.
Immediate booking processing
Bookings are processed immediately after payment.
Completed payments cannot normally be cancelled, changed or refunded due to a change of plans.
When we initiate a refund
Any refund eligibility, amount and processing timetable will be stated in the quote before payment and may depend on the selected lounge and supplier terms.
If SaveGlide cannot provide the confirmed access, contact us promptly with the booking details so we can review the case and explain the available resolution.
Once a refund is approved and initiated, the time for funds to appear depends on the payment provider.
Situations not covered
Refund protection does not cover a late arrival, the wrong airport or terminal, customer-supplied errors, missing travel documents, failure to meet lounge entry requirements, or a personal change of plans.